FAQ
What kind of mold do you test for?
The laboratory can identify down to a Genus level and reports every type (Genus) of mold identified in the sample. There are a couple hundred different types of molds so to keep a concise report, we only list what was actually found in the ...
How long does it take to get at copy of my report?
The standard turnaround (TAT) time to receive your lab report is 3 business days from when the laboratory receives your samples. You will be notified via email when the samples have been received and another email when your lab report is ready to ...
What magnification does the laboratory use?
The laboratories that we partner with to analyze the samples are nationally accredited AIHA laboratories. They analyze samples not only for MyMoldDetective® but for industry professionals as well. It is up to the laboratory’s discretion on the ...
Is there a restocking fee?
A 15% restocking fee will be charged on all acceptable returns and exchanges. If poly-bag protecting samples has been opened, neither a credit nor an exchange will be granted. Please see terms and conditions for full details.
Can I return my product?
Yes, MyMoldDetective® does accept product returns. MyMoldDetective® guarantees all merchandise against defects and faulty workmanship. Any shipping damage must be reported to the carrier for inspection and a claim filed by the recipient within 2 days ...
Is there a warranty on the pump?
Yes, MyMoldDetective has a one-year manufacturer’s warranty on the air sampling pump. Any warranty claim must be submitted to My Mold Detective within one (1) year of purchase, as evidenced by the sales receipt. You must use reasonable care in the ...
Will the report hold up in court?
The laboratory data is generated by an independent, nationally accredited laboratory. As such, the data is sound. However, a court may question the bias of the person who performed the sampling. In such circumstances, the standard practice would be ...
If it is not "Black Mold" is it still dangerous?
Yes! Mold is an allergen and affects each individual differently. Some molds, such as Stachybotrys or “Black Mold” are known to produce mycotoxins and have been linked to serious health conditions. Other molds such as Cladosporium, Aspergillus, and ...
What is the best way to test for mold?
Spore trap cassette, also known as “air sampling,” is the Indoor Air Quality (IAQ) industry’s most widely used and scientifically proven method of testing for mold: It accurately identifies and counts the mold concentrations in your breathable air. ...
What if my shipment is delayed?
Unfortunately, delays can happen. My Mold Detective will do everything possible to ensure timely shipping of your product orders, however, My Mold Detective is not responsible for any delays experienced as a result of the shipping carriers. Please ...
I entered the wrong shipping address for my product order!
Upon check out, you must specify a physical street address. Your item(s) will be shipped to the shipping address you provide. Please confirm the information you enter is correct before processing your order. Once your order has been prepared for ...
My personal information is wrong on my lab report, can it be corrected?
The information on your lab report is the information that was entered during the registration process. Once the sample results have populated online, no changes can be made to the information on the report as it creates a disparity between the ...
Does the MMD Mold Test Kit test for "Black Mold"?
Yes, MMD’s partnered laboratories test for hundreds of different Genera of mold. The laboratory will report back all the different types of molds that are identified in your samples. If a specific genus of a mold is not listed, that does not mean the ...
What do I do if my lab analysis comes back Elevated for mold?
My Mold Detective will help guide you through the next steps until your property is restored to its natural, healthy state. If the sample results from your mold kit indicate an Elevated mold condition, My Mold Detective will connect you with one of ...
How do I interpret the lab report?
Your lab report can be found in your MyMoldDetective.com account created during registration. Simply log in and go to View My Lab Report. You’ll notice the header of the report contains all the property information you put in at the time you ...
What do I do if I finished my registration, but realized I have more samples that I need to register?
The registration of your process creates an electronic chain of custody for the laboratory. As such, it is imperative the chain of custody be complete and accurate. If you have not already sent your samples in, create a new registration that has all ...
Can I make changes to the registration of my samples after I've completed the registration?
No. Registration acts as an electronic chain of custody for the laboratory receiving the samples. Neither the client, MMD, nor the laboratory can make changes to the chain of custody once the information has been submitted and a confirmation number ...
Where do I find the tracking number on the FedEx label?
The tracking number is 12 digits and can be found directly below the barcode on the label.
I'm not sure if I already created an account, how do I check?
Accounts are associated with your email address. If you think you may have created an account and don’t remember your password, please click the “forgot password” link on the login page and enter your email address. If you do not have an account ...
Why do I need to take an additional outdoor air sample during a second round of testing?
Outdoor Air Samples are required for every set of samples submitted to MyMoldDetective®. Because mold concentration levels are in constant fluctuation outside, and because indoor air is made up of outdoor air, it’s industry standard to compare indoor ...
Can samples be taken in cold weather?
Yes. Samples can be taken even in sub-zero temperatures. Be sure to wait at least one (1) hour after rain or snowfall before taking outdoor air samples.
Is a surface sample necessary?
The surface sample is best used to test areas that have visible evidence of staining, discoloration or suspect mold-like growth. Areas that have undisturbed or accumulated dust may be other good surface sample locations. Areas that are not ...
Why do I need to do an outside air sample?
In order to determine if your indoor air sample from the mold kit is elevated, it requires using the outdoor sample as the baseline for comparison. Indoor mold concentrations and types should be consistent with the outdoor environment.
How do I take an air sample?
To accurately test for mold in your air, you will need to perform at least one indoor air sample and one outdoor air sample as a control. All samples must be taken within the same hour for accurate results. Outdoor: We recommend taking the outdoor ...
Why do I have to pay for the outdoor air sample to be analyzed?
The American Industrial Hygiene Association (AIHA), the American Conference for Governmental Industrial Hygienists (ACGIH), along with accredited laboratories and IAQ Industry professionals have developed the requirements and procedures for “outdoor ...
Is the pump reusable?
Yes! You can reuse your MMD Air Sampling Pump as much as you need. Additional air and surface samples are available for purchase under the Products page on our website. MMD does recommend you send your pump in for recalibration annually from the date ...
How do I receive my results?
After registering your samples online at MyMoldDetective.com you will receive an email with a summary of your order. If you do not see the email, please check your spam folder and settings–be sure to add MyMoldDetective.com to your safe sender’s ...
How long will it take to receive my Mold Test Kit or Accessory Pack purchase?
Typically 2-4 business days depending on your geographical location. Products are shipped from Atlanta, GA.
Why are there additional fees for the lab analysis?
The samples you take using My Mold Detective’s mold detection kit are sent to a third-party and nationally-accredited laboratory for processing, analysis, and reporting. Each sample processed incurs a fee from the lab at the time of analysis. Because ...
How much are lab analysis fees?
The cost for sample lab analysis is $35 per sample for a standard turnaround time of three (3) business days from when the laboratory receives the samples. Fees are paid at the time of online sample registration through Customers.MyMoldDetective.com ...